Purchase conditions

About emmavonbromssen.com

The company is based in Västra Frölunda. The company's postal address is Bolleskärsgatan 65a. If you wish to contact us, please send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.

Order

Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will include all details regarding products, pricing, billing, and shipping addresses. If there is any error in the order confirmation, please contact us immediately via email at [email protected].

Delivery

Our standard delivery times are 3-5 days. Please note that orders placed on weekends will be shipped on the following Monday at the earliest. If there are any delays in delivery (without prior notice of a longer delivery time), please contact us via email at [email protected]. A fee of 200 SEK will be charged for unclaimed packages. All packages within Sweden are shipped to a DHL service point. If you prefer home delivery, please place your order via [email protected].

Prices

All prices in the store are listed in SEK and include 25% VAT. We reserve the right to adjust prices due to changes from suppliers, misprints in the price list, or errors in pricing due to incorrect information. We also reserve the right to adjust prices.

Right of Withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the day you receive a product you have ordered.

5.1 When exercising your right of withdrawal:

• You must notify us that you wish to withdraw. The notice should be sent to [email protected]. Your message should clearly state your name, address, email address, order number, and which products the return applies to.
• You should immediately and no later than within the statutory 14 days after sending your withdrawal notice, return the products to us.
• You are responsible for the return shipping, delivery, and condition of the products upon return. The products should therefore be sent well-packaged and in their original packaging.
• We reserve the right to deduct an amount equivalent to the reduction in value compared to the original value of the product for used or damaged products.

5.2 The right of withdrawal does not apply to:

• Products sealed for health or hygiene reasons where the seal has been broken by you.
• Products that have the character of a sealed audio or video recording where the seal has been broken by you.
• Custom-made products tailored specifically for you or clearly personalized according to your wishes.
• Services that have been completed and where you have expressly agreed that the service will begin without a right of withdrawal.
• Goods that can deteriorate quickly, such as food.
• Loose issues of newspapers or magazines.
• Cut fabric by the meter.
• Posters and art cards.

For more information on the statutory right of withdrawal, click here.

Complaints and Grievances

We inspect all products before they are sent to you. If the product is still damaged or incorrectly shipped upon arrival, we undertake to rectify the error in accordance with current consumer protection legislation. You must always contact us for approval before returning a defective product. The complaint should be sent immediately after the defect is discovered.

6.1 How to proceed with a complaint:

Any errors and defects should always be reported to [email protected], where you provide your name, address, email address, order number, and a description of the error. If we are unable to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover the return shipping cost for approved complaints. We reserve the right to reject a complaint if it turns out that the product is not defective according to applicable consumer protection legislation. In case of complaints, we follow the guidelines from the National Board for Consumer Disputes (ARN), see arn.se.

Limitation of Liability

We take no responsibility for indirect damages that may arise due to the product. We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fires, wars, governmental decisions, reduced or non-existent delivery from suppliers. Furthermore, no responsibility is taken for any changes to products/product characteristics that have been altered by the respective supplier or other factors beyond our control.

Product Information

We reserve the right for any printing errors on this website and final sales of products. We do not guarantee that the images accurately reflect the product's exact appearance as a certain color difference may occur depending on the screen, photo quality, and resolution. We always try our best to display the products as accurately as possible.

Information About Cookies

According to the law on electronic information, visitors to a website must be informed about the use of cookies for privacy purposes. The information in the cookie can be used to follow a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to give access to various functions. It is possible to set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Authority's website.

Personal Data

By shopping at emmavonbromssen.com, you accept our data protection policy and our processing of your personal data. We care about your personal privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal grounds.

emmavonbromssen.com is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us to manage your order and in cases where you have requested newsletters or promotional offers—to customize marketing to your individual needs. The following information is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

10.1 What is personal data?

Personal data is any information that can directly or indirectly be attributed to a physical person.

10.2 What information do we store?

To handle your order and respond to questions related to your order (customer service), we store your first name, last name, address, phone number, email address, IP address, and purchase history. Your data is stored as long as we have a legal basis for processing your data, such as fulfilling the agreement between us or complying with a legal obligation, for example, according to the Accounting Act.

10.3 Legal Basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, promotions, and similar mailings occur with your consent.

10.4 What information is shared and for what purpose?

10.4.1 Payment Provider

When completing a purchase, information is shared with our payment provider. The information stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, the personal ID number will also be saved with the payment provider. This information is saved to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are Klarna and PayPal.

10.4.2 Shipping Company

To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. The information shared with the shipping company is your first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification. The shipping companies we collaborate with are DHL.

10.4.3 Newsletter

If you have opted to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes. We use [newsletter provider] for sending newsletters.

10.5 Right to Access

You have the right to receive extracts of all information available about you with us. The extracts are delivered electronically in a readable format.

10.6 Right to Rectification

You have the right to ask us to update incorrect information or complete information that is incomplete.

10.7 The Right to Be Forgotten

You can request at any time that the information about you be deleted. There are few exceptions to the right to deletion, such as if it must be retained for us to comply with a legal obligation (for example, according to the Accounting Act).

10.8 Data Protection Officer

emmavonbromssen.com is responsible for storing and processing personal data in the online store and ensures that the rules are followed.

10.9 How We Protect Your Personal Data

We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords securely. We use a Swedish platform, Quickbutik, operated by Quickbutik AB, based in Helsingborg.

Changes to the General Terms

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with an order or visit to the website.

Dispute and Legal Choice

In the event of a dispute that cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes (ARN), see arn.se. Residents in another EU country than Sweden can submit complaints online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr. In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies. Disputes concerning the interpretation or application of these general terms shall be interpreted in accordance with Swedish law and regulations.